Privacy Policy
How we collect, use, and protect your personal information – 30 complete sections
1. Overview
Welcome to gnutheme (the "Site", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make purchases on www.gnutheme.com and when you use our services, including WordPress products, WooCommerce, membership services, and integrations with third parties such as Facebook Pixel and Google Analytics. This policy is designed to meet international privacy requirements including the General Data Protection Regulation (GDPR) for users in the European Economic Area and the California Consumer Privacy Act (CCPA) for residents of California, USA. We are committed to being transparent about how we handle your data. Our Commitment: We never sell your personal information to third parties. By using gnutheme, you trust us with your information, and we take that responsibility seriously.
2. Definitions
3. Information We Collect
A. Information You Provide: Account information (name, email, username, encrypted password), payment information (billing address, tokens – we do not store full card numbers), communications with support.
B. Automatically Collected Data: Device info (IP, browser, OS), usage data (pages visited, downloads), location (city/country from IP), cookies & tracking.
C. Information from Third Parties: Payment processors (transaction confirmations), analytics providers, marketing partners, social login.
4. Sensitive Data
We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. If you provide such information inadvertently, we will delete it upon discovery. We recommend that you do not submit sensitive information through our contact forms or support channels.
5. How We Use Your Information
| Purpose | Description |
|---|---|
| Service Delivery | Provide, operate, and maintain our website, process orders, manage downloads, and deliver purchased products. |
| Customer Support | Respond to your inquiries, resolve issues, and provide technical assistance. |
| Communications | Send service updates, order confirmations, security alerts, and administrative messages. |
| Marketing | Send newsletters, promotions, and product updates (only with your consent where required). |
| Personalization | Customize your experience, recommend products, and display relevant content. |
| Analytics | Monitor usage patterns, improve our website, and optimize performance. |
| Security & Fraud | Detect and prevent fraud, abuse, security incidents, and illegal activities. |
| Legal Compliance | Comply with legal obligations, enforce our terms, and protect our rights. |
We never sell your personal information to third-party marketers or advertisers.
6. Legal Basis for Processing (GDPR)
For users in the EEA/UK, we process data based on: Contract performance, Consent, Legitimate interests, and Legal obligation. You may withdraw consent at any time.
7. Cookies & Tracking Technologies
We use cookies, pixel tags, local storage. Categories: Essential, Functional, Analytics, Marketing. Google Analytics example with anonymized IP.
<!-- Google Analytics (anonymized IP) -->
<script async src="https://www.googletagmanager.com/gtag/js?id=GA_MEASUREMENT_ID"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'GA_MEASUREMENT_ID', { 'anonymize_ip': true });
</script>
You can control cookies via browser settings.
8. Data Sharing & Disclosure
We share data with: Service Providers (hosting, payment, email), Legal requirements, Business transfers, Fraud prevention. All under strict agreements.
9. Third-Party Services & Integrations
| Category | Providers | Purpose |
|---|---|---|
| Payment | PayPal, Stripe, bKash, Nagad, Rocket | Process payments securely |
| Analytics | Google Analytics, Facebook Pixel | Understand behavior |
| Hosting & CDN | AWS, Cloudflare | Deliver content |
| Mailchimp, SendGrid | Order confirmations, newsletters | |
| Support | Zendesk, LiveChat | Manage tickets |
10. International Data Transfers
We operate globally and may transfer data to countries with different laws. Safeguards: Standard Contractual Clauses, Data Processing Agreements, Privacy Shield where applicable. By using our services, you consent to such transfers.
11. Data Security
Encryption (SSL/TLS), access controls, regular audits, PCI compliance via third parties, 24/7 monitoring. No method is 100% secure. In case of breach, we will notify affected users and authorities as required.
12. Data Retention
| Data Type | Retention Period |
|---|---|
| Account Information | Until deletion + 30 days backup |
| Transaction Records | 7 years (tax/accounting) |
| Support Communications | 2 years after last contact |
| Analytics Data | 26 months (Google Analytics default) |
| Marketing Data | Until unsubscribe/consent withdrawn |
13. Your Rights Under GDPR
EEA/UK users have rights: Access, Rectification, Erasure, Restrict, Portability, Object. Contact privacy@gnutheme.com.
14. Your Rights Under CCPA (California)
California residents: Right to Know, Delete, Opt-Out (we don't sell), Non-Discrimination, Correct, Limit Use of Sensitive. Email privacy@gnutheme.com with "CCPA Request".
15. Right to Access
You may request a copy of your personal data. Email privacy@gnutheme.com with "Access Request". We respond within 30 days.
16. Right to Rectification
Correct inaccurate data via Account Settings or email privacy@gnutheme.com with "Rectification Request".
17. Right to Erasure
Request deletion – subject to legal exceptions (e.g., transaction records). Email "Erasure Request".
18. Right to Restrict Processing
You can ask us to limit processing in certain circumstances (accuracy disputes, unlawful processing, etc.).
19. Right to Data Portability
Receive your data in a structured, machine‑readable format (JSON/CSV). Email "Portability Request".
20. Right to Object
Object to processing based on legitimate interests or direct marketing. Unsubscribe from emails or email privacy@gnutheme.com.
21. Children's Privacy
Not intended for under 16. If we become aware of data from a child without parental consent, we delete it. Contact privacy@gnutheme.com.
22. Do Not Track
Our systems do not respond to DNT signals due to lack of uniform standard. You can control tracking via cookie settings.
23. Data Breach Notification
We will notify affected users within 72 hours, inform authorities, and provide guidance.
24. Complaints and Disputes
If unsatisfied, you may lodge a complaint with your local DPA, ICO (UK), or California Attorney General. Contact disputes@gnutheme.com first.
25. Contact Information
26. Changes to This Privacy Policy
We may update this policy; material changes will be posted with a prominent notice and emailed to registered users. Check periodically.
27. Legal Disclaimer
This policy is for informational purposes only and does not constitute legal advice. Consult with qualified counsel regarding your specific situation.
28. Acknowledgment
BY USING GNUTHEME, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT: We collect and process your personal data as described; you have certain rights under applicable laws; this policy works with our Terms of Service.
29. Effective Date
This Privacy Policy is effective as of March 11, 2025. Last Updated: March 11, 2025. Next Review: March 11, 2026.
30. Appendix — Additional Details
A. Payment Handling & PCI Compliance: All payment transactions are processed by PCI-DSS compliant third-party providers. We do not store full credit card numbers, CVV codes, or magnetic stripe data on our servers. Transaction records (order ID, amount, date) are retained for accounting purposes.
B. Automated Decision Making: We do not engage in solely automated decision-making that produces legal effects concerning individuals. We may use automated analytics for product recommendations, but these do not have legal consequences.
C. Subprocessor List: We maintain a list of subprocessors. To request the current list, contact privacy@gnutheme.com.
By using gnutheme, you acknowledge that you have read and understood this Privacy Policy.