Refund Policy

At gnutheme, customer satisfaction is our priority. However, due to the digital nature of our products (GPL-licensed WordPress themes and plugins, PHP scripts, and digital assets), we have a specific refund policy that balances customer protection with the realities of digital downloads. This policy outlines when refunds are possible, the exceptions, and the process for requesting a refund.

This Refund Policy applies to all purchases made on gnutheme, including digital products, services, memberships, and subscriptions. Please read this policy carefully before making any purchase.

This Refund Policy applies to: All digital products purchased on gnutheme, professional services (web design, development, marketing), hosting services and domain registrations, membership and subscription plans, bulk purchases and custom orders.

This policy does not apply to: Products purchased from third-party websites, free products or promotional items, products purchased more than 60 days ago.

All sales are final for digital products. Because our products are digital goods delivered instantly upon purchase, they are generally non-refundable. Once a product has been downloaded or accessed, we cannot take it back, similar to opening software or downloading a file.

For professional services, refunds are handled differently: Deposits: non-refundable once work begins. Milestone Payments: completed milestones are non-refundable. Unsatisfactory Work: one free revision, then partial refunds based on work completed. Cancellation: before work begins may receive full deposit refund.

We may issue a refund or store credit in exceptional circumstances: Technical Errors (system fails to deliver within 48h), Duplicate Purchase (same product twice), Unauthorized Transaction (payment used without authorization), Product Not As Described (significantly different).

Not eligible: change of mind, compatibility issues, missing features, update availability, third‑party integrations, customization needs.

1. Contact Support via refunds@gnutheme.com with "Refund Request - Order #[Order Number]"
2. Provide details: order number, email, explanation
3. Attach evidence (screenshots, proof of duplicate)
4. Wait for review (2-3 business days)

Subject: Refund Request - Order #GN-[Order Number]

Dear gnutheme Support Team,

I am writing to request a refund for the following order:

Order Information:
• Order Number: #GN-[Order Number]
• Purchase Date: [Date]
• Product Name: [Name]
• Email Used: [Email]
• Full Name: [Name]

Reason for Refund:
[Explain reason clearly]

Additional Information:
• I have [not downloaded / downloaded] the product
• I have attached [screenshots/evidence]

I understand that refunds for digital products are generally not provided, but I believe my situation qualifies as an exception.

Thank you,
[Full Name]
[Phone - optional]

Approval notification → payment processor initiated → 3‑10 business days to appear → confirmation email → account adjusted (access removed if applicable).

International refunds may take longer due to currency conversion.

We may offer store credit (110% of purchase amount) as an alternative. Benefits: no expiration, faster processing, non‑transferable.

Before download: contact immediately. Within 2 hours: generally approved. After 2 hours: treated as refund request. After download: not possible.

If you accidentally purchase the same product twice, contact us within 7 days. Full refund issued for one transaction. This is routinely approved.

Try troubleshooting (different browser, disable ad-blockers). If unresolved within 48h, we will issue a full refund.

Contact us immediately, then your payment provider. If confirmed unauthorized, full refund issued. False claims may lead to account termination.

Outside 7‑day window, product downloaded, insufficient evidence, change of mind, compatibility issues not specified, multiple previous refunds, suspected fraud.

Email appeals@gnutheme.com with "Refund Appeal - [Order Number]" and additional evidence. Reviewed by different team member within 5 days. Final decision.

Monthly: cancel anytime, no refund for current period. Annual: pro‑rated refunds within 30 days of renewal. Lifetime: generally non‑refundable after access.

Special conditions may apply; custom development work generally non‑refundable after work begins. Contact sales@gnutheme.com.

Refunds in original currency; exchange rate fluctuations possible. Bank fees deducted. EU customers: 14‑day cooling‑off waived upon download.

Nothing in this policy affects your statutory rights. EU, UK, Australian consumer laws prevail if inconsistent.

We may update this policy; material changes posted with updated effective date and may be notified via email. Continued use constitutes acceptance.

This policy is for informational purposes only and does not constitute legal advice. Consult with qualified counsel regarding your specific situation.

BY MAKING A PURCHASE ON GNUTHEME, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS REFUND POLICY, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

This Refund Policy is effective as of March 11, 2025. Last Updated: March 11, 2025. Next Review: March 11, 2026.