The Gravity Forms Help Scout Addon connects your WordPress forms directly to your Help Scout mailbox. Instead of copying form entries into your help desk by hand, you can turn every submission into a new conversation automatically, so your support team replies faster and no request gets lost.
Key Features of the Gravity Forms Help Scout Addon
This addon works as a bridge between two tools you already rely on. You build the form in Gravity Forms, then decide exactly how each submission should appear in Help Scout.
What You Can Do
- Create Help Scout conversations automatically whenever a Gravity Form is submitted.
- Map form fields to Help Scout fields so names, email addresses, and message details arrive in the right place.
- Match a submission to an existing Help Scout customer or add a new one on the spot.
- Set up a separate feed for each form and send entries to the mailbox you choose.
- Use conditional logic to forward only the submissions your team actually needs to see.
- Manage everything from the WordPress dashboard, with no coding required.
Benefits & Use Cases
Speed matters in customer support. When a form submission becomes a Help Scout conversation in seconds, your team answers sooner and your customers feel heard.
Support teams use it for contact forms and bug reports. Agencies use it to route client inquiries to the right inbox. SaaS businesses use it to capture pre-sales questions and onboarding requests without leaving WordPress.
Why Choose This Product?
It removes manual work, reduces human error, and keeps your form entries and support history in sync. Instead of juggling two dashboards, your team works inside Help Scout while Gravity Forms quietly handles the data transfer.
Setup is straightforward: connect your Help Scout account, choose your form, map the fields, and publish. From that moment, every relevant submission reaches your help desk on its own.
Get Started Today
Stop retyping form entries into your help desk. Install the Gravity Forms Help Scout Addon and let every submission become a support conversation your team can act on right away.
